PLP Core 1 Courses

PLP: Changing times...Changing needs

The practice of dentistry grows more complex every year. There are more treatment options, procedures, materials, medications and ways to communicate than ever before. While the explosion of knowledge and information has resulted in great advances, it can also create new risks for patients and practitioners.

This course examines emerging issues affecting dentists and offers risk management advice. PLP cases that have been resolved provide illustrations and tips to benefit you in your day-to-day dental practice.

At the end of the course, participants will understand:

• details of PLP malpractice protection;
• the basics of offering a refund to a patient;
• the risks of social media;
• teledentistry and its risks;
• how good recordkeeping helps manage risk;
• informed consent from a litigation perspective.

Presentation Length: 3 hoursCE Credits: 3

Communication Breakdown: It’s always the same

In this interactive presentation, PLP staff will discuss and use case studies to address an integral component in delivering quality dental care: effective communication. From basic and advanced communication techniques, to guidance on avoiding communication pitfalls, the course highlights the value of communication which ultimately strengthens patient relationships.

At the end of the course, participants will be able to:

• understand the importance of effective communication within the context of dental care;
• describe basic and advanced communication techniques; and
• identify and prevent situations that may lead to miscommunication.

Presentation Length: 3 hoursCE Credits: 3

Patient Safety Incidents and Adverse Events: Be Prepared

PLP staff will share their expertise and use case studies in promoting patient safety and managing patient care when an adverse clinical event or negative treatment outcome arises. This interactive presentation is designed to help dentists identify an adverse event, understand their legal obligations and communicate effectively with patients to mitigate potential consequences.

At the end of the course, participants will be able to:

• define adverse events;
• understand their legal and professional obligations when an adverse event occurs;
• develop strategies for communicating with patients and their families about an adverse event; and
• manage patient care when an adverse event occurs.

Presentation Length: 3 hoursCE Credits: 3

The Big Picture

The Big Picture explains PLP’s professional liability protection and offers risk management advice for dentists in Ontario. An interactive presentation with case studies, it illustrates the essential services PLP provides, the law of negligence as it applies to dentistry and various strategies to avoid common errors that may lead to claims for malpractice.

At the end of the course, participants will be able to:

• understand PLP’s objectives and facets of malpractice protection;
• describe the elements of dental negligence; and
• identify situations that may lead to legal actions.

Presentation Length: 3 hoursCE Credits: 3

PLP: What all dentists should know

Professionalism and ethical practice is a core value for all healthcare practitioners including dentists.

This course offered by PLP probes the question of why some patients sue their dentist and offers some suggestions to prevent a claim. Embedded in the presentation are closed PLP cases which provide illustration and context.

At the end of the session participants will have learned:

• the role of PLP;
• tips to avoid lawsuits;
• the importance of good record-keeping; and
• the importance of patient centred care.

Presentation Length: 2 hours                    CE Credits: 2

Oral Surgery and Implants - The Good, the Bad and the Ugly

PLP staff will explore the topics of patient safety, antimicrobial resistance, dental malpractice, informed consent, scope of practice, and handling adverse outcomes as it applies to oral surgery and implantology. For educational and illustration purposes, the presentation contains numerous PLP case studies.

Upon completion, participants will be able to:

• define and understand the role of patient safety as it pertains to oral surgery and implantology;
• understand the contribution that the dental profession makes to global antimicrobial resistance;
• recognize the scope of practice as it pertains to dentistry;
• understand basic dental malpractice; and
• handle an adverse outcome.

Presentation Length: 3 hours                    CE Credits: 3