PLP Core 1 Courses

Professional Liability Program staff are available to present PLP’s core courses to approved sponsors.

Communication Breakdown: It’s always the same

In this interactive presentation, PLP staff will discuss and use case studies to address an integral component in delivering quality dental care: effective communication. From basic and advanced communication techniques, to guidance on avoiding communication pitfalls, the course highlights the value of communication which ultimately strengthens patient relationships.

At the end of the course, participants will be able to:

  • understand the importance of effective communication within the context of dental care;
  • describe basic and advanced communication techniques; and
  • identify and prevent situations that may lead to miscommunication.

Presentation Length: 3 hoursCE Credits: 3

Patient Safety Incidents and Adverse Events: Be Prepared

PLP staff will share their expertise and use case studies in promoting patient safety and managing patient care when an adverse clinical event or negative treatment outcome arises. This interactive presentation is designed to help dentists identify an adverse event, understand their legal obligations and communicate effectively with patients to mitigate potential consequences.

At the end of the course, participants will be able to:

  • define adverse events;
  • understand their legal and professional obligations when an adverse event occurs;
  • develop strategies for communicating with patients and their families about an adverse event; and
  • manage patient care when an adverse event occurs.

Presentation Length: 3 hoursCE Credits: 3

The Big Picture

The Big Picture explains PLP’s professional liability protection and offers risk management advice for dentists in Ontario. An interactive presentation with case studies, it illustrates the essential services PLP provides, the law of negligence as it applies to dentistry and various strategies to avoid common errors that may lead to claims for malpractice.

At the end of the course, participants will be able to:

  • understand PLP’s objectives and facets of malpractice protection;
  • describe the elements of dental negligence; and
  • identify situations that may lead to legal actions.

Presentation Length: 3 hoursCE Credits: 3

Interested in hosting a PLP course?

Complete our online form to request a PLP presentation. 

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