Patient Safety Incidents and Adverse Events: Be Prepared

Session Description: The Professional Liability Program (PLP) provides malpractice protection and risk management advice to Ontario dentists. In this interactive presentation, PLP staff will describe dentists’ legal obligations when an adverse clinical event occurs and provide practical advice for managing care and communicating with patients following an adverse event or negative treatment outcome.

Learning Objectives: At the end of the session, participants will:

  • Be able to define adverse events and distinguish them from other negative treatment outcomes.
    Understand the importance of effective communication within the healthcare setting.
  • Describe basic and advanced communication techniques.
  • Identify and prevent situations that may lead to miscommunication.