Patient Safety Incidents and Adverse Events: Be Prepared

Session Description: The Professional Liability Program (PLP) provides malpractice protection and risk management advice to Ontario dentists. In this interactive presentation, PLP staff will describe dentists’ legal obligations when an adverse clinical event occurs and provide practical advice for managing care and communicating with patients following an adverse event or negative treatment outcome.

Learning Objectives: At the end of the session, participants will:

  • Be able to define adverse events and distinguish them from other negative treatment outcomes.
  • Know your legal and professional obligations when an adverse event occurs.
  • Be able to develop strategies for communicating with patients and their families about an adverse event.