Reporting an Incident to PLP

Members must report to PLP any situation that may give rise to a patient claim, i.e. a demand for money or services.   

Even if a patient is not upset or angry, any member contemplating a refund of fees should contact PLP to receive guidance on the documentation required to protect the member’s interests. Failure to do so may jeopardize the member’s protection if the patient later demands more money from or commences a legal action against the member.

In some cases, the report will be recorded and the member will receive a form letter advising of the file number and to contact PLP in case of further developments. This would occur, for example, if you are reporting the matter only to protect your rights in case the patient makes a claim or demand in the future (called a “Precautionary Report”). If the matter requires immediate action, an Advisor will contact the member to obtain further information and provide assistance and advice.





Please attach the appropriate documents, if you have selected one of the above options.

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Dealing with Unhappy Patients


For tips on how to deal with unhappy patients or a threat of litigation, see our e-pamphlet.


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